Browser Log-in

The Teladoc Health Web App is used with web browsers. When a user reaches 8 consecutive incorrect log-in attempts, their account is locked for 30 minutes. Users have to change their password every 30 days.

Note: Session time is configurable at the organization level (from 10 to 180 mins, default session time = 30 mins). User activity is tracked on browser events: mouse movement, keyboard typing, and screen tapping. Information popup is displayed before the session end and an information message is displayed after the user was automatically logged out.

 

  1. Launch and open your browser on your computer or device.
  2. Enter the URL provided by your Teladoc Health representative.
  3. When your browser opens, select Continue in Browser.

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    Browser Login

     

  4. When done, select Sign In.

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  5. If your account is revoked, you will receive the message <Looks like your administrator has marked your account as inactive. Contact your administrator to solve your issue.

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